Clinic Policies

You can read our policies here

Safeguarding Children & Vulnerable Adults Policy

We are committed to safeguarding children and vulnerable adults and to protecting them from harm. Our dental team accepts and recognizes our responsibilities to develop awareness of the issues which may cause harm to children and vulnerable adults. The Child Protection and Adult Safeguarding Lead at our practice is Erika Sabkauskiene, deputy is Teneasha Christian.

Practice health and safety Policy

Our policy is to provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees and to provide such information, training and supervision as they need for this purpose. We also accept our responsibility for the health and safety of other people who may be affected by our work activities. Health and Safety Lead is Erika Sabkauskiene, deputy is Teneasha Christian.

 

Consent & Mental Capacity policy

The practice follows the GDC guidelines Standards for the Dental Team: ‘Principle 3, Obtain Valid Consent’. We treat patients politely and with respect, in recognition of their dignity and rights as individuals. We also recognize and promote our patients’ responsibility for making decisions about their bodies, their priorities and their care and make sure we do not take any steps without a patient’s consent (permission).

Equality and Diversity Policy

Our vision is for our practice to be a successful, caring, and welcoming place for patients to receive dental care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with patients, without prejudice or discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people’s backgrounds and circumstances will be positively valued. 

Data Protection and Information Security Policy

 This practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation GDPR), GDC, NHS and other data protection requirements relating to our work. We only keep relevant information about employees for the purposes of employment and about patients to provide them with safe and appropriate health care. The person responsible for Data Protection is the Information Governance Lead Erika Sabkauskiene. 

GDPR – Privacy notice to patients

This dental practice complies with the Data Protection Act (2018) and General Data Protection Regulations (GDPR) 2018. This means that we will ensure that your information is processed fairly and lawfully.

 GDPR – Access to information held by the practice

The practice may be asked to disclose information, documents, or records that we hold. Requests for personal information are made under the data protection legislation and under the freedom of information legislation for information about the private services provided by the practice. Request should be passed to Erika Sabkauskiene for personal information or for information about the practice that is not included in the practice information leaflet. 

GDPR Policy

 GDPR means that we at ToothBrush Dental practice will be more accountable for handling of people’s personal information and as such we have updated our data protection policies. Our data protection code of practice lays out our procedures that ensure our employees comply with Data Protection Laws and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

 Complaints handling policy

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Complaint Lead at our practice is Erika Sabkauskiene, deputy is Teneasha Christian.

Chaperone Policy

 Our practice is committed to providing a safe, supportive environment for patients. All patients will have a chaperone present for every consultation, examination, or procedure. Usually this will be the Nurse, but it may also be a family member or friend. A Chaperone must assist the patient to the practice if they are: under 16 years old and vulnerable adult.

Clinical Governance Policy

 This clinical governance policy describes the way our practice strives to continuously improve the quality of our service and delivers a consistent standard of care for our patients. Our clinical governance policy follows the Department of Health’s framework, adapted for primary dental care and focuses on aspects concerning (i) the practice team, (ii) our patients, (iii) practice safety, and (iv) clinical issues. 

Appointment cancellation & Failed to Attend Policy

To ensure the smooth running of our practice, Patients are requested to give as much notice as possible. If you need to cancel/reschedule your appointment a minimum of 24hrs notice, 48hrs if the appointment is for 30mins or longer is required.  A fee of £25 must be charged for missed or short notice cancellation of private appointments.

Child Protection Policy

 We are committed to protect children from harm. Our dental team accepts and recognises our responsibilities to develop an awareness of the issues that cause children harm. Within our practice Erika Sabkauskiene is responsible for ensuring our procedures for safeguarding children and vulnerable adults are kept up to date and is our point of contact for raising concerns.

Patient Payment Policy

The practice is committed to providing a high standard of treatment and service to our patients whilst ensuring that treatment fees are collected on time. Team members are expected to make every effort to avoid a difficult situation arising with a patient over payment of fees. The use of court action or debt collectors as a means of obtaining settlement of outstanding accounts will only be considered when all reasonable steps to obtain payment have first been taken in writing.

Quality assurance policy

 Our practice aims to provide dental care of a consistent quality for all patients; we strive to meet the high standards expected in any clinical setting. We expect all members of our dental team to work to these standards to help us achieve our aim of providing a quality service. Our workflow systems define each practice member’s responsibilities when looking after you. The policies, systems and processes in place in our practice reflect our professional and legal responsibilities and follow recognized standards of good practice.

Records Management Policy

 The practice is committed to complying with the statutory and professional guidelines. Patients can be confident that their personal records, including medical records, are accurate, fit for purpose, contemporaneous, held securely and remain confidential and that other records, kept protecting their safety and wellbeing, are maintained, and held securely. This policy applies to all team members.